Refund Policy

Refund Policy

30-Day Satisfaction Guarantee
We want you fully satisfied with your Vyqera order. If you're not happy with your device, request a return within 30 days of delivery. Devices (UV-C Sterilizer, Electric Teeth Cleaner, Night Guard) must be returned in their original packaging in clean, resaleable condition. To start a return, email support@vyqera.com. Customer pays return shipping; refunds go to your original payment method (or store credit, if you prefer) minus original shipping and an optional 10–15% restocking fee.

Hygiene / Non-Returnable Items
For health and hygiene reasons, consumables that contact the mouth — tongue scrapers, whitening strips, toothpaste — cannot be returned once opened or used. Sealed, unopened consumables may be returned within the 30-day window. Gift cards and promotional items are non-refundable.

Prefer to Keep It?
If you'd rather not ship the item back, you can keep it and receive a partial refund in place of a full return. Just email support@vyqera.com and we'll arrange it.

Subscribe & Save Refills

  • Pricing & cycle: Refills renew every 30 days at $19.99 until you pause or cancel.
  • First refill: Your first refill ships free with your order. Your first paid renewal occurs ~30 days after purchase, unless you cancel before then.
  • Cancel or pause anytime: Manage, pause, or cancel through the Manage Subscriptions portal in your account, or by emailing support@vyqera.com. Canceling is as easy as signing up.
  • To skip the next charge: Pause or cancel at least 48 hours before your next billing date.
  • Refunds on renewals: Once a renewal is processed and shipped, that order follows the return rules above (sealed/unopened only). If you missed the cancellation window, contact us before it ships and we'll stop it.

Gifts
If an item was marked as a gift and shipped directly to you, you'll receive a gift credit for the value of your return once the returned item is received.

Damages & Issues
Inspect your order on arrival. If anything is defective, damaged, or wrong, email support@vyqera.com within 48 hours and we'll make it right. We use carrier tracking and delivery timestamps when reviewing damage claims.

Late or Missing Refunds
Refunds typically post within 2–3 business days after processing. If you haven't received it after that, email support@vyqera.com and we'll investigate.