Frequently asked questions
The Cleaner
Does it hurt?
It works only on hard surfaces and stops when it touches your gums. Start on level 1 and use a light touch.
How do I use it?
Start on level 1, use a light touch, keep the tip moving, a few seconds per tooth.
Will it damage my enamel?
It loosens buildup with vibration and a rounded tip instead of scraping with pressure. Use the lowest level, keep the tip moving, and don't press. If you have enamel sensitivity or dental work, ask your dentist first.
Can I use it with crowns or veneers?
If you have sensitive teeth, crowns, veneers or heavy tartar, check with your dentist first.
Is it the same tool my dentist uses?
It works on a similar principle, with a vibrating steel tip, sized for home use. It doesn't replace professional cleanings.
Does it work on hard tartar?
It's made for buildup between cleanings. Heavy, long-standing tartar needs a professional cleaning.
How often should I use it?
Once a week is the sweet spot for most people.
The Cleaner or the full set?
The Cleaner is the cleaner on its own. Cleaner + Flosser + Sonic Brush adds a water flosser and a sonic toothbrush, plus a free set of 3 tongue scrapers and LED mirror.
When will it arrive?
It ships the next business day, with free shipping.
What if it's not for me?
Email us within 30 days for a full refund.
The Sterilizer
Does it really work?
UV-C light kills 99.9% of bacteria on the bristles in a 3-minute cycle, and it repeats every 3 hours on its own.
Will it fit my toothbrush?
It holds standard manual and electric brushes, two at a time.
How does it mount?
With the included adhesive. No drilling, no tools.
Doesn't covering a wet brush grow bacteria?
That's why it dries the bristles between cycles.
Is UV-C safe?
The light only runs inside the closed chamber and doesn't damage nylon bristles.
How long does a charge last?
About 72 hours. It charges with USB-C.
One or The Pair?
Two bathrooms, or two people who don't share a sink? The Pair gives each one its own.
What if it's not for me?
30 days to try it. Full refund if it's not for you.
Orders, subscriptions and returns
How do I cancel my whitening strips subscription?
Cancel anytime from the Manage your subscription link above, or email support@vyqera.com and we'll cancel it for you right away. Cancelling is as easy as signing up.
When will my order ship?
Orders ship the next business day. You'll get a tracking link by email as soon as it's on its way.
Where's my package?
Use the Track your order link above with your order number. If tracking hasn't moved in a few days, email us and we'll chase it.
Can I return my device?
Yes — within 30 days, in original packaging and resaleable condition. Full details in our Refund Policy.
I was charged and don't recognize it.
Email us the amount and date and we'll identify it and sort it out.
Do I get a real person?
Yes. One person reads and answers every message.